BRIDGING CREATIVITY AND COMMUNICATION THROUGH PURPOSEFUL DESIGN.
ZADE
YOUNES
SCROLL
I’m Zade Younes — a communications-focused professional with hands-on experience in website management, digital content creation, and member support. I’m passionate about combining design, technology, and clear messaging to make an impact.
Photoshop
Brings creativity and attention to detail to every design project — from photo editing to branding assets.
Photoshop
Brings creativity and attention to detail to every design project — from photo editing to branding assets.
Photoshop
Brings creativity and attention to detail to every design project — from photo editing to branding assets.
Canva
Creates on-brand content for social media, presentations, and marketing — balancing speed, consistency, and visual appeal.
Canva
Creates on-brand content for social media, presentations, and marketing — balancing speed, consistency, and visual appeal.
Canva
Creates on-brand content for social media, presentations, and marketing — balancing speed, consistency, and visual appeal.
Customer Service
Delivers empathetic support across diverse situations — resolving issues while building trust and professionalism.
Customer Service
Delivers empathetic support across diverse situations — resolving issues while building trust and professionalism.
Customer Service
Delivers empathetic support across diverse situations — resolving issues while building trust and professionalism.
Adaptability
Quick to learn new tools, pivot in dynamic environments, and stay composed under pressure.
Adaptability
Quick to learn new tools, pivot in dynamic environments, and stay composed under pressure.
Adaptability
Quick to learn new tools, pivot in dynamic environments, and stay composed under pressure.
Illustrator
Applies precision, consistency, and visual storytelling to develop icons, logos, and scalable graphics.
Illustrator
Applies precision, consistency, and visual storytelling to develop icons, logos, and scalable graphics.
Illustrator
Applies precision, consistency, and visual storytelling to develop icons, logos, and scalable graphics.
HTML/CSS
Used to customize website elements, fine-tune designs, and understand developer workflows.
HTML/CSS
Used to customize website elements, fine-tune designs, and understand developer workflows.
HTML/CSS
Used to customize website elements, fine-tune designs, and understand developer workflows.
Collaboration
Works effectively across teams to achieve shared goals, valuing input and fostering positive relationships.
Collaboration
Works effectively across teams to achieve shared goals, valuing input and fostering positive relationships.
Collaboration
Works effectively across teams to achieve shared goals, valuing input and fostering positive relationships.
Communication
Adapts tone and messaging across formats — ensuring clarity, engagement, and purpose in every interaction.
Communication
Adapts tone and messaging across formats — ensuring clarity, engagement, and purpose in every interaction.
Communication
Adapts tone and messaging across formats — ensuring clarity, engagement, and purpose in every interaction.
Technical Support Representative
LRTC
2024 — Present
Managed fiber internet service orders and contractor scheduling while supporting customers with technical issues. Helped streamline scheduling systems and improve communication between internal departments, ensuring efficient service delivery and elevated member satisfaction.
Technical Support Representative
LRTC
2024 — Present
Managed fiber internet service orders and contractor scheduling while supporting customers with technical issues. Helped streamline scheduling systems and improve communication between internal departments, ensuring efficient service delivery and elevated member satisfaction.
Technical Support Representative
LRTC
2024 — Present
Managed fiber internet service orders and contractor scheduling while supporting customers with technical issues. Helped streamline scheduling systems and improve communication between internal departments, ensuring efficient service delivery and elevated member satisfaction.
Web Master / IT Assistant
OSAC
2022 — Present
Designed and maintained two public-facing websites using Wix. Created digital content, handled branding, and led visual updates for events, announcements, and community engagement. Managed photo editing, layout design, and built interactive elements to improve accessibility and engagement.
Web Master / IT Assistant
OSAC
2022 — Present
Designed and maintained two public-facing websites using Wix. Created digital content, handled branding, and led visual updates for events, announcements, and community engagement. Managed photo editing, layout design, and built interactive elements to improve accessibility and engagement.
Web Master / IT Assistant
OSAC
2022 — Present
Designed and maintained two public-facing websites using Wix. Created digital content, handled branding, and led visual updates for events, announcements, and community engagement. Managed photo editing, layout design, and built interactive elements to improve accessibility and engagement.
500+
Calls Handled Positively
500+
Calls Handled Positively
500+
Calls Handled Positively
4+ Years
Design Experience
4+ Years
Design Experience
4+ Years
Design Experience
1,000+
Contractor Job's Routed
1,000+
Contractor Job's Routed
1,000+
Contractor Job's Routed
4+ Years
IT Knowledge
4+ Years
IT Knowledge
4+ Years
IT Knowledge
99%
Customer Satisfaction Rate
99%
Customer Satisfaction Rate
99%
Customer Satisfaction Rate
2+ Year
Business Experience
2+ Year
Business Experience
2+ Year
Business Experience
FRAMER
PHOTOSHOP
FIGMA
ILLUSTRATOR
FRAMER
PHOTOSHOP
FIGMA
ILLUSTRATOR
Information Technology Program
Indian Capital Technology Center (ICTC), Tahlequah, OK
2022 — 2024
Completed a comprehensive IT program covering hardware, networking, cybersecurity fundamentals, and operating systems. Gained hands-on experience with computer repair, troubleshooting, and entry-level network administration.
Information Technology Program
Indian Capital Technology Center (ICTC), Tahlequah, OK
2022 — 2024
Completed a comprehensive IT program covering hardware, networking, cybersecurity fundamentals, and operating systems. Gained hands-on experience with computer repair, troubleshooting, and entry-level network administration.
Information Technology Program
Indian Capital Technology Center (ICTC), Tahlequah, OK
2022 — 2024
Completed a comprehensive IT program covering hardware, networking, cybersecurity fundamentals, and operating systems. Gained hands-on experience with computer repair, troubleshooting, and entry-level network administration.
CCST Networking
Issued by Cisco
2024
Demonstrated foundational knowledge in networking concepts, including IP addressing, routing, switching, and network troubleshooting. Aligned with industry standards for entry-level networking roles.
CCST Networking
Issued by Cisco
2024
Demonstrated foundational knowledge in networking concepts, including IP addressing, routing, switching, and network troubleshooting. Aligned with industry standards for entry-level networking roles.
CCST Networking
Issued by Cisco
2024
Demonstrated foundational knowledge in networking concepts, including IP addressing, routing, switching, and network troubleshooting. Aligned with industry standards for entry-level networking roles.
High School Diploma
Tahlequah High School
2020 — 2024
Completed high school with a career and technology education focus, preparing for the IT field through dual enrollment at ICTC and academic coursework.
High School Diploma
Tahlequah High School
2020 — 2024
Completed high school with a career and technology education focus, preparing for the IT field through dual enrollment at ICTC and academic coursework.
High School Diploma
Tahlequah High School
2020 — 2024
Completed high school with a career and technology education focus, preparing for the IT field through dual enrollment at ICTC and academic coursework.
CCST Cybersecurity
Issued by Cisco
2024
Validated essential skills in cybersecurity, including threat analysis, risk mitigation, secure network design, and identifying common vulnerabilities. Designed for aspiring security professionals entering the field.
CCST Cybersecurity
Issued by Cisco
2024
Validated essential skills in cybersecurity, including threat analysis, risk mitigation, secure network design, and identifying common vulnerabilities. Designed for aspiring security professionals entering the field.
CCST Cybersecurity
Issued by Cisco
2024
Validated essential skills in cybersecurity, including threat analysis, risk mitigation, secure network design, and identifying common vulnerabilities. Designed for aspiring security professionals entering the field.
Have any questions? Feel free to send me a message! I'm always happy to connect.